Terms and Conditions
You can place your order by phone or at our office in Sežana, Prečna Ulica 1. Our phone number +386 (0)59021457 is open from Tuesday to Friday, from 09:30 to 12:30. We would like to point out that communicating sensitive data by phone may not be secure; therefore, we recommend that you do not provide your credit card number by phone.
You can monitor the progress of your order online in real time by accessing your personal area, where the following notifications will appear:
- **Pending order**: until payment is completed, which is necessary to start shipping.
- **Shipped**: Your order has been handed over to the courier, who will deliver it to the address you indicated.
- **Cancelled**: The order has been cancelled, usually due to problems fulfilling the order.
For further information, please contact **info@robertoborghesi.com**.
Please note that after checkout, it will not be possible to change or cancel the order. In case of error, please report the problem to **info@robertoborghesi.com** within 24 hours of sending the order to request a change or cancellation.
**Prices**
All prices in our catalog are net of taxes, which vary depending on the VAT rate of the country of destination. Purchases of investment diamonds and new items will be subject to VAT of 22%.
Shipping and service prices include taxes.
**Payment Methods**
After completing your order, you can choose between the following payment methods:
- **Advance Bank Transfer**: The transfer usually takes 24 to 48 hours. On our website you will find all the necessary information regarding our bank account.
- **PayPal**: all the information needed to send and confirm the payment is available on our website.
- **In store**: it is possible to collect the purchased items directly from our offices.
The Italian version of our return policy is the only valid and official text; we decline any responsibility for any translation errors.
The general terms and conditions, an integral part of every contract, are always available at our offices at Prečna Ulica 1, 6210 Sežana, Slovenia, as well as on our website.
If the customer pays on behalf of a third party, the customer must provide a written declaration from the person who made the payment, specifying that the payment was made on behalf of the customer and that there are no impediments to the delivery of the purchased goods.
Our company is in no way obliged to accept purchase or sale contracts, maintaining the right of discretion.
Our company strictly observes the current regulations regarding the protection of personal data.
In case of disputes, the customer and our company mutually undertake to attempt an amicable resolution; otherwise, any dispute will be resolved at the Court of Koper according to the laws of the Republic of Slovenia.
**Disclaimer**
The Roberto Borghesi website is maintained with the greatest possible care. However, Roberto Borghesi doo does not guarantee the topicality, accuracy or reliability of the information on the site.
All information on this site is subject to change without notice and is for informational purposes only.
For all items sold directly from our online store, there is a right of return within 30 calendar days from delivery (counted from the day after delivery). In this case, a cost of € 30.00 will be deducted for shipping and insurance costs incurred. Additional shipping and insurance costs paid for destinations outside the EU or USA will not be refunded. All costs, including (but not limited to) VISA payment fees, UPS/FEDEX shipping and insurance costs, auction listing fees, customs duties and import charges, as well as administrative costs for managing the order, are the responsibility of the customer.
**Shipping & Returns**
To receive a refund, the customer must return the item in the same condition in which it was received (packaged, insured and shipped at the customer's expense using the same express carrier and harmonized code used by Roberto Borghesi). Any duties or customs taxes not included in the purchase price will not be refunded.
The above-mentioned rights of withdrawal are reserved exclusively for the original customer and are not transferable to third-party buyers.
You can monitor the progress of your order online in real time by accessing your personal area, where the following notifications will appear:
- **Pending order**: until payment is completed, which is necessary to start shipping.
- **Shipped**: Your order has been handed over to the courier, who will deliver it to the address you indicated.
- **Cancelled**: The order has been cancelled, usually due to problems fulfilling the order.
For further information, please contact **info@robertoborghesi.com**.
Please note that after checkout, it will not be possible to change or cancel the order. In case of error, please report the problem to **info@robertoborghesi.com** within 24 hours of sending the order to request a change or cancellation.
**Prices**
All prices in our catalog are net of taxes, which vary depending on the VAT rate of the country of destination. Purchases of investment diamonds and new items will be subject to VAT of 22%.
Shipping and service prices include taxes.
**Payment Methods**
After completing your order, you can choose between the following payment methods:
- **Advance Bank Transfer**: The transfer usually takes 24 to 48 hours. On our website you will find all the necessary information regarding our bank account.
- **PayPal**: all the information needed to send and confirm the payment is available on our website.
- **In store**: it is possible to collect the purchased items directly from our offices.
The Italian version of our return policy is the only valid and official text; we decline any responsibility for any translation errors.
The general terms and conditions, an integral part of every contract, are always available at our offices at Prečna Ulica 1, 6210 Sežana, Slovenia, as well as on our website.
If the customer pays on behalf of a third party, the customer must provide a written declaration from the person who made the payment, specifying that the payment was made on behalf of the customer and that there are no impediments to the delivery of the purchased goods.
Our company is in no way obliged to accept purchase or sale contracts, maintaining the right of discretion.
Our company strictly observes the current regulations regarding the protection of personal data.
In case of disputes, the customer and our company mutually undertake to attempt an amicable resolution; otherwise, any dispute will be resolved at the Court of Koper according to the laws of the Republic of Slovenia.
**Disclaimer**
The Roberto Borghesi website is maintained with the greatest possible care. However, Roberto Borghesi doo does not guarantee the topicality, accuracy or reliability of the information on the site.
All information on this site is subject to change without notice and is for informational purposes only.
For all items sold directly from our online store, there is a right of return within 30 calendar days from delivery (counted from the day after delivery). In this case, a cost of € 30.00 will be deducted for shipping and insurance costs incurred. Additional shipping and insurance costs paid for destinations outside the EU or USA will not be refunded. All costs, including (but not limited to) VISA payment fees, UPS/FEDEX shipping and insurance costs, auction listing fees, customs duties and import charges, as well as administrative costs for managing the order, are the responsibility of the customer.
**Shipping & Returns**
To receive a refund, the customer must return the item in the same condition in which it was received (packaged, insured and shipped at the customer's expense using the same express carrier and harmonized code used by Roberto Borghesi). Any duties or customs taxes not included in the purchase price will not be refunded.
The above-mentioned rights of withdrawal are reserved exclusively for the original customer and are not transferable to third-party buyers.